Articles
Hotel Decision Lab examines the decision-making layer of AI in hotels: what systems know, what managers know, who can recognize a consequential error, and how authority and accountability should be allocated.
Published
October 29, 2026 · Research-informed conceptual essay
The accountability question starts before the manager clicks approve. Hotel Decision Lab examines who sets the objective, controls the data and settings, may change the recommendation, and judges the outcome, with a five-question audit operators can try on one recurring labor decision.
Read the articleOctober 12, 2026 · Research-informed conceptual essay
Making an AI recommendation easier to understand is not the same as making a manager better able to judge it. Hotel Decision Lab reviews what explanations improve, what hotel research does not establish, and a proposed test for diagnostic usefulness.
Read the articleSeptember 30, 2026 · Research-informed conceptual essay
A capable AI model does not complete a hotel decision by itself. Hotel Decision Lab looks at what has to happen between a recommendation and an actual operating outcome, including context, authority, routing, execution, and learning.
Read the articleSeptember 4, 2026 · Research-informed conceptual essay
When manager-supplied local information deserves decision weight, when intervention adds noise, and how hotel organizations can make those information claims visible and evaluable.
Read the articleAugust 6, 2026 · Research-informed conceptual essay
Human review is not automatically a safety feature. The essay develops three proposed conditions for evaluating whether a manager may add value to an AI-supported hotel labor decision, while making clear that the conditions are not validated rules.
Read the articleResearch program
The publication sequence moves from manager overrides to local knowledge, explanation, appropriate reliance, and decision rights. Future essays are published only when their claims meet the Hotel Decision Lab evidence standards; the roadmap is not accelerated for search volume.
Review the current research agenda, read the methodology, or use the AI in Hotels gateway for the full topic map.