01
Managerial Judgment
How hotel leaders evaluate, trust, override, and apply recommendations produced by AI and operational systems.
Research • Operations • Applied AI
Better technology should lead to better hotel decisions.
Hotel Decision Lab explores how hotel leaders use data, technology, and artificial intelligence to improve operational, workforce, and managerial decision-making.
Explore the current workResearch Focus
Where hotel operations and emerging technology meet.
02
Labor and Operations
How forecasting, scheduling, and decision support affect productivity, employee outcomes, and hotel performance.
03
Technology Adoption
Why hospitality technology succeeds, stalls, or fails inside complex operating environments.
Current Work
Research in progress
Working Research Agenda
The hotel manager as an AI-supported decision-maker
An ongoing exploration of where artificial intelligence should automate hotel work, where it should augment human judgment, and what enables managers to trust and responsibly use its recommendations.
About
Drew Potter
Drew Potter is a former hotel operator and a technical sales leader working in hospitality technology.
He is completing an MBA focused on business analytics and digital marketing while developing a research agenda around AI-supported decision-making in hotel operations.
drew@hoteldecisionlab.com